How do I contact Customer Services?
- Do you ship outside of Australia?
Yes, we are currently providing shipping to New Zealand:
Untracked - $12 (AUD) for parcels weighing 500g and under.
Tracked - $20 (AUD) for parcels weighing 500g and under.
- What types of payment do you take?
Visa or Mastercard (our site is super safe to accept payments with an SSL Certificate provided by Geotrust).
zipPay - Buy Now, Pay Later
- How long will my order take to arrive?
We aim to pack and send orders as soon as possible however they may take up to 1 business day to be packed and sent; once sent, an order status with your tracking number will be sent to your nominated email address.
Depending on when your order was placed and whether you selected Regular or Express it should take between 2 and 5 business days to arrive at your destination, orders to Western Australia via regular tracked post may take up to 7 business days to arrive.
- How can I make my BelleBambi Brushes last longer?
We recommend that you gently wash your brushes with warm water and a mild cleanser (I like to use Baby Shampoo) prior to your first use and regularly thereafter. Always hold your brushes with the bristles facing down when cleaning as it can be easy to get water inside the brush which will very likely damage them.
- Why do your prices regularly change?
With the market always fluctuating our prices are always updating, we like to give our customers the best price we possibly can. Sometimes the market will be good and our prices will be lower and other times the market, not so good, therefore our prices will be a little higher.