We can exchange or refund incorrect items that are sent back to us unopened, undamaged and in their original condition, within 15 days of delivery. We'll also pay the return shipping costs if the return is a result of our error. However we are unable to accept items for exchange or refund that have been opened, used/tested; unless you are sent a faulty item, you will receive a refund for the faulty product only (Postage Fees are non-refundable). If an item is missing from your order please get in touch with us within 3 days of receiving your order to let us know.
If you feel that your order qualifies as per the above please email firstname.lastname@example.org with the detail and supporting evidence as soon as possible and we will review and provide advice on the next steps. Provided we receive the incorrect item that is sent back to us in an unopened and undamaged condition we will arrange the refund or exchange details with you.
**Please ensure that you choose the correct product shade/colour as we cannot provide a refund for change of mind/incorrect colour selection. Keeping this in mind we would definitely recommended doing some research online to determine the best colour/shade match for you**
We will ensure that your parcel is packaged well so that your order will make it to you safely in most cases. However, once a parcel leaves us, it is unfortunately out of our control. Please get in touch with us if you would prefer to purchase insurance protection for your order - email us at email@example.com to arrange insurance.
Exchange or Refunds are not applicable for special offers, clearance or items on sale.
We aim to process and send all orders as soon as we can, ALL orders (Standard & Express) will be shipped within 2 business days, during peak times, such as sales taking place, order processing/shipping will take longer. Estimated delivery time for Parcel Post is 2-5 business days or Express Post is 1-3 business days - both options are tracked (please allow extra delivery time for Western Australia and Tasmania addresses). Once your order has been sent the tracking number will be sent to the nominated email address in your order.
Australia Post is our postage provider, please note that the above delivery times are only an estimate and BelleBambi Beauty cannot be held accountable for late or failure of deliveries via Australia Post(parcels will be sent from Brisbane, QLD).
It is very important that you provide us with your correct postal address, BelleBambi Beauty cannot be held accountable for an incorrect address supplied with your order. We are also not accountable for any orders that are refused delivery or unclaimed from the Post Office (your local Post Office will only hold your parcel for 10 days) and Returned to Sender. We will happily re-send orders sent back to us if you provide us with the postage cost.
Please be aware it is the risk of the customer if you advise us or Australia Post the authority to leave the parcel, we are not responsible for loss or damage to the parcel.
We currently charge a flat rate for Parcel Post and Express Post
Your order comes to $70 it qualifies for Free Parcel Post [FREESHIP]
Your order comes to $150 it qualifies for Free Express Post [SHIPEXPRESS]
*Please note that ALL orders containing Nail Polish cannot be sent via Express Post, even if this option is selected at Checkout it will be sent Standard Parcel Post*
If you are still waiting for your order to arrive after 8 business days, first off, please contact your local Post Office as they may have it held there for you or; if it was sent to a business, please check it hasn’t been received by someone else there instead. We are unable to cover the costs for missing parcels, but please get in touch with us as soon as possible and we will assist as much as possible to hopefully track your parcel down.
ALL Shipping costs are non-refundable.
We currently offer shipping for parcels that are 500g and under to New Zealand. Your order will be sent within 2 business days of when the order is placed.
You will receive confirmation emails when setting up an account on our website and when you place an order, please note, If you are expecting correspondence from us, please check your Junk/Spam Folder as our mail sometimes ends up there.
During fulfilment of an order, we may need to get in touch with you due to reasons such as out of stock item/s, if possible we will suggest a similar replacement product otherwise seek your advice for preference. During this process there is likely to be delays in sending your order as we will wait for your response on a preferred replacement for the out of stock item/s.
If you would like to make changes or cancel your order, please get in touch with us immediately to let us know. Provided it has not already been sent we will be able to assist accordingly.